2017 has been an eventful year for the retail industry, there has been a spurt in automation and digitisation to improve service, retain customer and enhance overall shopping experience. In 2018, this development will only amplify as kirana stores adopt technology to automate their operations and drive customer engagement to keep up with modern trade, discount stores and e-commerce. Listing down some of the key changes we foresee will revolutionise this industry in 2018
read more

Retail Predictions 2018Predictions 2018

The Indian retail sector today is in a state of flux as the industry continues to evolve. The rise of digitization as a catalyst for disruption has prompted players within the sector to initiate policies that enable the integration of digital technologies in the pursuit of ever-growing profit margins. While the Indian scenario continues to move closer to mirroring its global counterparts, one set of retailers have resisted the all-out push for digitization: owners of kirana stores.
read more

Human touch, digital world: How kirana stores are championing Indian retailchampioning Indian retail